Refund Policy

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. This policy explains how we handle refund requests. It does not limit those guarantees.

When you are entitled to a remedy

If a package has a major problem - for example it is significantly different from its description, the files are faulty and we cannot fix them, or it is not what you ordered - you can choose a refund. If the problem is not major, we will fix it, usually by supplying corrected files, within a reasonable time. If we do not, you may be entitled to a refund.

Change of mind

Because a downloaded package cannot be returned, we do not usually offer refunds for change of mind once the files have been downloaded. If you bought the wrong package and have not downloaded it, contact us and we will help. This does not affect your rights under the Australian Consumer Law.

How to ask

Contact us on 1800 231 173 or admin@oranaskillscentre.com with your order reference and a description of the problem. We aim to respond within five business days.

What happens after a refund

Card refunds are made to the card used. Invoice refunds are made to the account that paid. When an order is fully refunded, the right to use the materials ends and the download links stop working; please delete any copies you have made.