Why buy the pack rather than the VOC on its own?
A VOC needs something to assess against. The pack includes the safe work instruction the VOC checks, plus the pre-start checklist and the supervisor field verification checklist, all written to the same work, so what you instruct, what you assess and what you check in the field line up.
Does the pack include the VOC assessment?
Yes. The Elevating Work Platform VOC assessment tool, knowledge questions, marking guide and Excel VOC register are all in the pack, so there is no need to buy the VOC separately.
Does the VOC replace a licence?
No. A VOC supports workplace competency verification. It does not replace a high risk work licence where one is required. A VOC does not replace the high risk work licence required for some elevating work platforms (boom-type EWPs with a boom length of 11 metres or more). Operators must hold any licence, training or site authorisation required for the EWP and the site.
Can we buy the documents separately?
Yes. The VOC assessment, the safe work instruction and the supervisor field verification checklist are each sold on their own. The pack contains all of them, plus the pre-start checklist and the setup guide, which are only in the pack.
Do you need a licence to operate a scissor lift?
No high risk work licence is needed for a scissor lift. The elevating work platform licence (class WP) covers boom-type EWPs with a boom length of 11 metres or more. Scissor lift operators must still be trained and competent on the model they use, and the VOC records that check.
What licence do you need for a boom lift?
A boom-type EWP with a boom length of 11 metres or more needs a high risk work licence, class WP. Under 11 metres no licence is needed, but the operator must be trained and familiar with the machine; how boom length is measured differs between states, so check with your regulator for a borderline machine. A VOC records that the operator can operate your EWP safely; it does not replace the licence.
Can we edit the documents?
Yes. Every document is supplied in Word (.docx) or Excel (.xlsx), so you can add your logo, change the wording and adapt it to your workplace. The copyright notice must stay.
Do we need to adapt them before use?
Yes. The documents must be adapted to your equipment, the manufacturer's instructions, your site and your local controls before they are used. The setup guide in the pack lists what to change.
Will these documents make us compliant?
No document can. Your duties are met by managing the risks in your actual workplace. Using them does not by itself make a workplace compliant with WHS or OHS laws. They support the work of managing the risk; they are not legal advice.
Is GST included in the price?
Yes. Every price in the store includes GST, so $199.00 is the total, including $18.09 GST. Your receipt is a tax invoice showing the GST.
How are the files delivered?
As a ZIP download. Card purchases can be downloaded straight away from the confirmation page and by a link we email you. Download links expire after 14 days for security; you can request a new one at any time.
Can we order by invoice, or for several sites?
Yes. Use Request an Invoice to order through your normal procurement process, with a purchase order number and quantities if you need them. The files are released once payment is confirmed.
Can we use them at more than one site?
Yes, across your own organisation. The documents are licensed for internal use by the purchasing organisation. A consultant, labour hire business or training provider supplying them to clients needs separate written permission.
Can we use them outside Australia?
They are written for Australian workplaces and refer to Australian WHS and OHS laws and licences. A business elsewhere should replace those references with its own country's requirements. Everything is editable for that.
What is your refund policy?
Your rights under the Australian Consumer Law are not affected. See the Refund Policy for how we handle a document that is faulty, not as described, or not what you ordered.