Check that each telehandler operator can do the job safely on your site, with your machine and attachments: knowledge questions, a practical observation and a clear, recorded outcome.
A verification of competency (VOC) assessment checks that an operator can use your telehandler safely in your workplace: your machine, its attachments and load chart, your ground conditions and your rules. This template gives the assessor a structured way to do it, and a record that shows how the decision was made.
It combines knowledge questions with a marking guide, a practical observation checklist, the evidence the assessor should collect and safety-critical fail criteria, so one serious error means not yet competent, whatever the rest of the score. The assessor and the operator sign off the outcome, and the Excel VOC register tracks who has been assessed and when reassessment is due.
A VOC supports workplace competency verification. It does not replace a high risk work licence where one is required. Some telehandlers need a crane high risk work licence, depending on how they are used (for example, with a jib or winch to lift suspended loads). Confirm with your WHS regulator, and make sure operators hold any licence, training or site authorisation the work requires.
Delivered as one ZIP download. The files below are editable, and every Word document also comes as a PDF. Each download also includes Read Me First, a Product Overview, the Permitted Use Terms and Version Information (PDF).
| File | Format | What it is for |
|---|---|---|
| Telehandler VOC Assessment Tool | Word (.docx) | The assessor's tool: the practical observation checklist, evidence requirements, safety-critical fail criteria, the outcome and sign-off. |
| Telehandler VOC Knowledge Questions (Candidate) | Word (.docx) | The knowledge questions, for the person being assessed to answer. |
| Telehandler VOC Marking Guide (Assessor) | Word (.docx) | The expected answers and marking guidance, for the assessor only. |
| Telehandler VOC Register | Excel (.xlsx) | A register of everyone assessed: date, assessor, licence or authorisation sighted, outcome and when reassessment is due. |
The VOC checks a operator against your instruction for the work. The Telehandler Safety & Competency Pack includes this VOC with the safe work instruction it assesses against, the pre-start checklist and a supervisor field verification checklist.
Tells the operator what to do
The steps, hazards and controls for the task, written for the person doing it.
In the pack
Checks they can do it
Verifies each operator against that same instruction, on your equipment, with evidence and a clear outcome.
Included
Checks the equipment is fit to use
Every shift, before use, with clear do-not-operate criteria.
In the pack
Checks the controls are working on site
A supervisor checks on the floor that the controls the instruction relies on are in place and effective.
In the pack
What supervisors find in the field feeds back into the instruction and the VOC.
Before first use, adapt the documents to:
Before you use them
No. A VOC supports workplace competency verification. It does not replace a high risk work licence where one is required. Some telehandlers need a crane high risk work licence, depending on how they are used (for example, with a jib or winch to lift suspended loads). Confirm with your WHS regulator, and make sure operators hold any licence, training or site authorisation the work requires.
Someone competent in the work and in assessing others: often an experienced supervisor, a WHS adviser or a workplace trainer and assessor. The template guides the assessment; it does not make the assessor competent.
Set the interval from your own risk assessment. Common triggers are new or different equipment, a change to the site or procedure, an incident or near miss, unsafe practice seen in the field, and someone returning after a long absence. The Excel VOC register tracks when each reassessment is due.
It depends on the machine, how it is set up and your state or territory. A telehandler used as a crane to lift suspended loads, a slewing telehandler, or one with a work platform and a boom of 11 metres or more can need a crane or WP high risk work licence, and Victoria also requires a licence for non-slewing telehandlers with a rated capacity over 3 tonnes. Check your machine with your regulator. A VOC records that the operator can use it safely and does not replace a licence.
Only with an attachment and configuration the manufacturer approves for lifting suspended loads, using the load chart for that attachment, and the operator may then need a crane licence. Slinging the load may need a dogging licence. Adapt the safe work instruction to how your telehandler is actually used.
Yes. Every document is supplied in Word (.docx) or Excel (.xlsx), so you can add your logo, change the wording and adapt it to your workplace. The copyright notice must stay.
Yes. The documents must be adapted to your equipment, the manufacturer's instructions, your site and your local controls before they are used. The setup guide in the pack lists what to change.
No document can. Your duties are met by managing the risks in your actual workplace. Using them does not by itself make a workplace compliant with WHS or OHS laws. They support the work of managing the risk; they are not legal advice.
Yes. Every price in the store includes GST, so $69.00 is the total, including $6.27 GST. Your receipt is a tax invoice showing the GST.
As a ZIP download. Card purchases can be downloaded straight away from the confirmation page and by a link we email you. Download links expire after 14 days for security; you can request a new one at any time.
Yes. Use Request an Invoice to order through your normal procurement process, with a purchase order number and quantities if you need them. The files are released once payment is confirmed.
Yes, across your own organisation. The documents are licensed for internal use by the purchasing organisation. A consultant, labour hire business or training provider supplying them to clients needs separate written permission.
They are written for Australian workplaces and refer to Australian WHS and OHS laws and licences. A business elsewhere should replace those references with its own country's requirements. Everything is editable for that.
Your rights under the Australian Consumer Law are not affected. See the Refund Policy for how we handle a document that is faulty, not as described, or not what you ordered.
Licence and legal information here is general. It may not be correct in your jurisdiction: please check with your local WHS or OHS regulator.
Ordering for a business or several sites? Request an invoice. Other questions: contact us.
Start with a toolbox talk to brief the crew on the hazard, then use the safe work instruction, the VOC and the field verification checklist to set and check the controls.
For anyone who works around forklifts, trucks, loaders or utes: how people are hit by mobile equipment, and the habits that keep pedestrians and machines apart.
For workers on sites where loads are lifted: the lift plan, exclusion zones, checking lifting gear, and the rule that nobody goes under a suspended load.
For everyone on a site with vehicle movements, including delivery drivers and visitors: the traffic management plan, site layout and rules that keep people and vehicles apart.
Separating people from mobile plant is a common critical control. To manage it as one, with performance standards and field verification across the business, see the Critical Control Management series.
Safe work instruction, VOC assessment, pre-start checklist and a supervisor field verification checklist for telehandler and ground worker separation, written to work together.
The safe work instruction from the pack, on its own: the steps, hazards and controls, stop points, emergencies and sign-off, in editable Word.
The supervisor's field verification checklist from the pack, on its own: checks on site that the controls for the work are in place and working.